Faq’s

Frequently Asked Questions

How do I place an order?

Browse our collection, select your desired item, and click “Add to Cart.” Proceed to checkout to complete your purchase.

Can I request a custom design?

Yes! We offer bespoke services. You can book a consultation with our team to discuss your unique design ideas.

Can I customize a ready-to-wear item?

Absolutely. Minor adjustments, such as size, color, or design tweaks, are available for a small consultation fee.

Do you offer plus-size clothing?

Yes, we cater to all sizes and body types. Our designs are tailored to ensure a perfect fit for everyone.

What is your consultation process?

We offer three classes of consultations:
• Class A: Ordering items as displayed (no fee).
• Class B: Personalizing existing designs (₦50,000 fee).
• Class C: Creating fully bespoke designs (₦100,000 fee).
Learn more on our Consultation

How do I schedule a consultation?

Visit our Consultation page to book a session. You’ll receive an email confirmation with the details.

Can I reschedule or cancel my consultation?

We require at least 24 hours notice to reschedule.

Where do you ship to?

We ship nationwide in Nigeria and to select international locations.

How long does delivery take?

We require at least 24 hours notice to reschedule.

Ready-to-Wear Items: 5-10 business days.

Customized/Bespoke Designs: Delivery timelines depend on the complexity of the design and will be communicated during the consultation.

How much is shipping?

Shipping fees vary based on location and will be calculated at checkout.

Can I track my order?

Yes! Once your order is shipped, we’ll provide a tracking number so you can monitor the delivery status.

What is your return policy?

We accept returns for ready-to-wear items within 7 days of delivery, provided they are unworn, unwashed, and in their original condition. Customized or bespoke items are non-refundable.

How do I request a return or exchange?

Email or phone our customer service team with your order details. We’ll guide you through the process.

What payment methods do you accept?

We accept major debit/credit cards, bank transfers, and online payment platforms like Paystack or Flutterwave.

Is my payment information secure?

We use secure payment gateways to ensure your data is encrypted and protected.

How do I know my size?

Refer to our size chart or book a consultation to discuss measurements for custom orders.

How do I care for my clothes?

Each item comes with specific care instructions. For delicate fabrics, we recommend professional dry cleaning

Who is behind Elan Fashion?

Elan Fashion is led by our Creative Director, Seyitan, who brings her passion for design and expertise to every collection. Learn more on our About Us page.

Do you collaborate with influencers or stylists?

Yes, we’re open to collaborations! Contact us via email for inquiries.

How can I reach your team?

You can contact us via Email at support@elanfashion.com Phone: +234 123 456 789 Social Media: Follow us on Instagram, Facebook, and Twitter for updates!

What are your customer service hours?

Our team is available Monday to Friday, 9 AM to 5 PM.

Our Collection